FAQs

If you have any questions, we may be able to help you straight away, without the need to wait for a reply from us.

Orders

Wer trägt die Kosten für die Rücksendung?

Returns will not be paid by Lootaku.
Unless it is confirmed to be an issue with the delivery company, in which case we will evaluate case-by-case together with you!

Gibt es einen Rabattcode?

Yes! If you are a new customer and are ordering for the first time, you can use our discount code NEW10 to get 10% off your first order!

Do you have a physical store or are you just online?

At this stage, we only have our online shop, but our future plans do foresee us having a shop on wheels!

Can I change or cancel my order?

Yes, please get in touch with us, and we will see what can be done for your order.

Products

Haben Sie Geschenkkarten?

YES! In the search bar simply type in: Gift

Was ist, wenn ein Produkt ausverkauft ist?

Of course, feel free to send us an email to orders@lootaku.de and we will see what we can do for you depending on the product.

Shipping

Do you ship internationally?

Yes, we do ship to all EU countries. Global shipping will be added at a later stage.

What is your approximate delivery time?

Our delivery normally takes between 1-3 days across all EU countries. For some orders there maybe a delivery time of 3-7 days due to size or complexity.

Wie hoch sind die Versandkosten pro Bestellung?

From €150 onwards its FREE. Anything below, is going to be calculate depending on what you ordered and where you live, there is no fixed value.

Which shipping company will be used?

We will only use German Post as well as DHL, all GoGreen shipping #SaveThePlanet

Still can't see it? Get in touch.

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